Certified Peer Specialist

Salary: $21-$24/hour

City: Kansas City

State: Missouri

Job Description:

The R&R Unit is responsible for working directly with consumers and families upon request, recruiting consumers and families for Optum initiatives, supporting existing consumer initiatives, supporting the Grievance process, engaging in Quality initiatives, collaborating with Care Managers, Providers, and community agencies to support consumer access to needed services; Designing and scheduling orientation; Creating and implementing a comprehensive, ongoing Training program with and for consumers, families, Consumer and Family organizations, Providers and staff; Implementing specific projects at the direction of the Executive Director, and creating and maintaining communication with consumers, youth, families, Consumer- and Family-run organizations, and Providers.
The Peer Support Specialists support the work of contract for Optum and the Health Plan at the direction of the Clinical Program Manager. He/She is specifically charged with supporting consumers and families on a daily basis, communicating with families and consumers to support their engagement, recruiting family members and consumers to serve on committees and task forces, and maintaining excellent relationships with all consumer- and family-run services and programs.
Working Schedule: Monday-Friday standard business work hours 8am-5pm.
Primary Responsibilities:
• Use his/her own Recovery experience and training to assist families and consumers with defining their Recovery goals, and developing the skills and knowledge needed for the consumer’s recovery
• Support the creation and assist with the implementation of a comprehensive Training and Education program with peers, families, Providers and staff
• Establish and maintain strong collaborative relationships with existing Consumer and Family organizations, so members of those organizations become actively involved with Optum/Health Plan activities
• Communicate Plan information to consumers and Consumer-operated organizations and with families and family organizations. In addition to communicating, a wide array of other topics including Clinical policies, analysis of data and Program evaluation
• Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and also use recovery and resiliency
• As directed, serve as a designated member of Internal subcommittees
• Participate in Optum and Health Plan Quality Review processes
• Enable us to communicate effectively with consumers and their families about all aspects of the Mental Healthcare Delivery system as well as their rights and responsibilities
• As requested, provide support to consumer or family members in making needed appointments
• Work with the Clinical Program Managers and the Clinical team to implement intensive, enhanced care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer’s condition, including working with the consumer in the development of a WRAP plan and a Crisis plan
• Be available to provide direct support to consumers being discharged from 24-hour care or to refer them to a support group
• Assist and support consumers and family members with Grievance processes
• Collaborate with Care Managers, Providers, and Community agencies and organizations to facilitate access to and transition between services
• Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers who may benefit from peer support.
• Respond to concerns and questions from consumers and families
• Participate in Treatment planning with consumers and families who request that support
• Work with community agencies along with and/or on behalf of consumers and families
• Provide feedback about Treatment planning development based on their interactions with other consumers and families
• Advocate on behalf of the consumers and families
• Provide peer support to consumers and family members at critical points in their treatment process
• Serve as liaison between Optum, the Health Plan and those who use services
• Recruit and support consumers, parents and family members to participate in all phases of the operation of Optum and the Health Plan, from the Governing Body and Mental Health Advisory Board to Quality Assurance/Performance Improvement (QA/PI) Committees and all other critical initiatives
• Local travel up to 75% and mileage is reimbursed at current government rate


Requirements: • High school diploma or GED with lived experience
• 1+ years of working knowledge of community resources
• 1+ years of experience with the Medicaid population
• 1+ years of experience of demonstrated understanding of the principles of recovery and resiliency
• Intermediate level of proficiency with Microsoft Office (Word, Excel, and Outlook)
• Possess active/current Certified Peer Recovery Specialist (Peer Support Specialist) state certification
• Candidates should be a state residence within the designated state and city for consideration
• 75% travel within 60 miles of territory assigned
• Reliable transportation, with a current and non-restricted Driver’s License and State-required insurance
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Preferred Qualifications:
• Completion of Stanford Chronic Disease Self-Management Program
• Completion of Whole Health Action Management Training
• Ability to facilitate training events
• Associates degree or higher

Send Resume To:

Lindsey Hammond